Refund Policy

Last updated: [05/22/25]

At DVD Deals Direct, customer satisfaction is important to us. Please review our Refund Policy below before making a purchase.

All Sales Are Final

Due to the nature of our products (new and used media), all sales are final. We do not accept returns or offer refunds for:

• Buyer’s remorse

• Duplicate purchases

• Content dissatisfaction

• Opened or used items

Please ensure your order is correct before completing your purchase.

Damaged or Defective Items

If you receive an item that is damaged, defective, or not as described, you may be eligible for a replacement or refund.

To qualify, you must:

• Contact us within 7 days of delivery

• Provide a clear description of the issue

• Include photo evidence of any damage or defects

• Keep the original packaging until your claim is resolved

We reserve the right to approve or deny any return or refund request based on the provided information.

Lost or Delayed Orders

We are not responsible for delays caused by the shipping carrier. If your package is lost or significantly delayed, please contact us and we’ll assist in tracking or filing a claim when possible.

Please ensure your shipping address is accurate, as we are not liable for packages delivered to incorrect or incomplete addresses provided at checkout.

How to Contact Us

To report an issue or request a refund/replacement, please email:
📧 dvddealsdirect@gmail.com
Include your order number and relevant details in your message.

5. Policy Changes

We reserve the right to update or modify this Refund Policy at any time. The latest version will always be available on our website.